Billing FAQ
Answers to the most common billing questions. If your question isn't here, contact us.
General
Is the Free plan really free forever?
Yes. The Free plan has no expiry date and no credit card requirement. You keep your 3 users, 200 contacts, and access to all 18 CRM modules indefinitely.
What payment methods do you accept?
| Region | Gateway | Accepted Methods |
|---|---|---|
| African countries | Paystack | Visa, Mastercard, local bank transfer, mobile money (depending on country) |
| International | Stripe | Visa, Mastercard, American Express, and most major debit cards |
Your payment gateway is automatically selected based on the country you set during registration. You can change it in Settings → Billing.
Do you charge VAT or local taxes?
Prices are shown exclusive of tax. Where local regulations require, applicable taxes are added at checkout.
What are the different Pro tiers?
SwiftlyCRM offers three Pro tiers to fit teams of every size:
| Tier | Monthly Price | Annual Price | Key Difference |
|---|---|---|---|
| Pro | $5/user/month | $48/user/year ($4/mo effective) | 2,500 contacts, 10 branches, GPT-4o mini |
| Pro Plus | $10/user/month | $96/user/year ($8/mo effective) | 25,000 contacts, 25 branches, full GPT-4o |
| Pro Max | $20/user/month | $192/user/year ($16/mo effective) | Unlimited contacts, 50 branches, white-label, full GPT-4o |
All Pro tiers include unlimited users and all 18 CRM modules. Full GPT-4o access is available from Pro Plus onwards. They differ by usage limits and AI model access.
Invoices & Receipts
How do I download a payment receipt?
Go to Settings → Billing → Billing History. Each payment has a Download PDF link.
My invoice shows the wrong company name / address. How do I fix it?
Update your billing details in Settings → Billing → Billing Information and any future invoices will use the updated details. To correct a past invoice, contact us.
Failed Payments
What happens if my payment fails?
SwiftlyCRM retries failed payments automatically before locking your account:
| Step | Timing | Account Status |
|---|---|---|
| Initial failure | Day 0 | Active — no disruption |
| First retry | Day 3 | Active |
| Second retry | Day 7 | Active |
| Retries exhausted | Day 7+ | Past Due — you can view data but not add or edit records |
| Account lock | Day 14 | Locked — read-only access until payment is resolved |
Once payment is resolved, your account unlocks immediately.
How do I update my payment method?
Go to Settings → Billing → Payment Method → Update Card. Changes take effect on the next payment attempt.
Cancellations & Refunds
Can I cancel at any time?
Yes. Go to Settings → Billing → Cancel Subscription. Your Pro access continues until the end of the current billing period.
Do you offer refunds?
| Plan Type | Refund Policy |
|---|---|
| Monthly | No refunds for partial billing periods |
| Annual | If you cancel within 14 days of initial purchase and haven't significantly used the service, contact us and we'll assess your request |
What happens to my data after I cancel?
Your data is preserved indefinitely on the Free tier. We do not delete data on plan downgrade.
Annual Plans
When am I charged for an annual plan?
You're charged the full annual amount upfront on the day you subscribe, and on the same date each year. Annual billing is available on all Pro tiers (Pro, Pro Plus, Pro Max) with a 20% discount.
Can I switch from annual back to monthly?
Yes, after your annual period ends. You cannot switch mid-year — contact us if you have special circumstances.
What if I need to add users mid-year on an annual plan?
New users are charged prorated for the remaining months of your annual period. You'll see the exact amount before confirming.