Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the SwiftlyCRM platform, website, and related services (“Services”) provided by SwiftlyCRM (“we”, “us”, or “our”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Acceptance of Terms

By creating an account or using any part of SwiftlyCRM, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and agree to these Terms and our Privacy Policy. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Use of Service

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at security@swiftlycrm.com if you suspect any unauthorised access to your account.

3. User Accounts

When you create an account, you must provide accurate and complete information. You may not use another person's account without their permission. You are responsible for all activity under your account and for ensuring that your use of the Services complies with these Terms.

Each account is associated with one Organisation. An Organisation may have multiple Branches and Users. The account administrator (Organisation Admin) is responsible for managing user access, permissions, and data within their Organisation.

4. Subscription and Billing

SwiftlyCRM offers a Free plan and paid subscription plans (“Paid Plans”). By subscribing to a Paid Plan, you authorise us to charge your payment method on a recurring basis at the rates specified at the time of purchase.

• Subscriptions are billed monthly or annually, as selected at checkout.
• Annual plans are billed upfront and are non-refundable except as required by law.
• We reserve the right to change pricing with 30 days' written notice. Continued use after a price change constitutes acceptance.
• Failure to pay will result in suspension of your account. Accounts suspended for non-payment for more than 60 days may be terminated and data deleted.

5. Prohibited Activities

You agree not to engage in any of the following when using the Services:

• Violating any applicable law or regulation.
• Uploading or transmitting malware, viruses, or any harmful code.
• Attempting to gain unauthorised access to any part of the Services or other users' data.
• Using the Services to send spam, unsolicited messages, or bulk commercial communications in violation of applicable anti-spam laws.
• Reverse engineering, decompiling, or disassembling any part of the Services.
• Reselling, sublicensing, or otherwise distributing the Services to third parties without our written consent.
• Harvesting or scraping any content or data from the Services using automated means.
• Impersonating any person or entity or misrepresenting your affiliation with any person or entity.

We reserve the right to investigate suspected violations and may suspend or terminate your account if we determine, in our sole discretion, that you have violated these Terms.

6. Your Data and Content

You retain all ownership rights to the data and content you input into SwiftlyCRM (“Customer Data”). By using the Services, you grant us a limited, worldwide, royalty-free licence to process your Customer Data solely to provide and improve the Services for you.

We will not access your Customer Data except to provide the Services, respond to service or technical problems, or as required by law. We will not use your Customer Data to train AI models or for advertising purposes.

7. Intellectual Property

The Services, including all software, design, text, graphics, and other content provided by SwiftlyCRM (excluding Customer Data), are owned by SwiftlyCRM or its licensors and are protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use SwiftlyCRM's trademarks, logos, or branding without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by applicable law, SwiftlyCRM and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill, arising out of or related to your use of or inability to use the Services, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the greater of (a) the total fees paid by you to SwiftlyCRM in the twelve months preceding the claim, or (b) USD $100.

9. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. We do not warrant that the Services will be error-free, secure, or available at all times.

10. Termination

You may terminate your account at any time by contacting us at hello@swiftlycrm.com or through the account settings in the app. Termination will take effect at the end of the current billing period. We will not pro-rate or refund any remaining prepaid subscription fees unless required by law.

We may suspend or terminate your access to the Services at any time if you violate these Terms, fail to pay applicable fees, or if we reasonably believe that continued access poses a risk to the Services, other users, or us. We will provide reasonable notice where possible.

Upon termination, your right to use the Services will immediately cease. You may request an export of your Customer Data within 30 days of termination. After 90 days, we may permanently delete your data.

11. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria, except where applicable consumer protection laws in your jurisdiction require otherwise.

12. Changes to Terms

We reserve the right to update these Terms at any time. If we make material changes, we will notify you via email or in-app notification at least 14 days before the changes take effect. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance of the changes.

13. Contact

If you have questions about these Terms, please contact us:

Email: legal@swiftlycrm.com