SwiftlyCRM
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Privacy Policy

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SwiftlyCRM (“we”, “us”, or “our”) is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use SwiftlyCRM.

1. What We Collect

We collect information you provide directly to us and information generated through your use of our services:

  • Account data — your name, email address, company name, and password when you register for SwiftlyCRM.
  • Profile data — optional information such as your phone number, job title, and profile photograph.
  • CRM data — contacts, deals, notes, files, and other business data you enter into the platform. This data is yours; we process it on your behalf.
  • Billing data — payment method details are collected and stored by our payment processors (Paystack and Stripe). We do not store full card numbers on our servers.
  • Usage data — log files, IP addresses, browser type, pages visited, and feature usage patterns that help us improve the product.
  • Communications — emails or messages you send to our support or sales team.

2. How We Use It

We use the information we collect to:

  • Provide, operate, and improve the SwiftlyCRM platform and related services.
  • Process transactions and send related information, including purchase confirmations and invoices.
  • Send transactional and product communications such as account notifications, security alerts, and feature announcements.
  • Respond to your support requests, comments, and questions.
  • Monitor and analyse usage trends to improve usability and performance.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities.
  • Comply with legal obligations, resolve disputes, and enforce our agreements.

We do not sell your personal data to third parties. We do not use your CRM data to train AI models or for any purpose other than providing the service to you.

3. Data Storage and Security

Your data is stored on secure servers hosted in data centres that meet industry-standard security certifications. We use encryption in transit (TLS 1.2+) and at rest for sensitive fields. Access to production databases is restricted to authorised personnel only and requires multi-factor authentication.

While we take reasonable precautions to protect your information, no method of transmission over the internet is 100% secure. If you become aware of any security vulnerability, please report it to security@swiftlycrm.com.

We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it by law.

4. Sharing with Third Parties

We share personal data only in the following circumstances:

  • Service providers — we use trusted third-party services to help operate our platform (cloud hosting, email delivery, payment processing, error monitoring). These providers are contractually bound to use your data only to perform services on our behalf.
  • Legal requirements — we may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal obligations or protect the rights, property, or safety of SwiftlyCRM or others.
  • Business transfers — if SwiftlyCRM is acquired or merges with another company, your data may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — you can request a copy of the personal data we hold about you.
  • Correction — you can ask us to correct inaccurate or incomplete data.
  • Deletion — you can ask us to delete your personal data. Note that some data may need to be retained for legal or contractual reasons.
  • Portability — you can request your data in a machine-readable format so you can transfer it to another service.
  • Objection — you can object to certain types of processing, including direct marketing.
  • Withdraw consent — where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at privacy@swiftlycrm.com. We will respond within 30 days.

6. Cookies

We use cookies and similar tracking technologies to operate and improve our services. See our Cookie Policy for details.

7. Children's Privacy

SwiftlyCRM is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through an in-app notification before the changes take effect. Continued use of SwiftlyCRM after changes are posted constitutes acceptance of the revised policy.

9. Contact

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Privacy team:

Email: privacy@swiftlycrm.com